At ReelPlay, our mission is to ensure that our slot games are enjoyed for the right reason – to have fun. We take Responsible Gaming seriously and strive to provide a safe, secure, and fair environment for players over the legal age limit*. Ensuring responsible gaming is fundamental to maintaining a sustainable business.
*Legal age limit: 18+ except for New Jersey 21+.
Commitment to High Standards
As a licensed casino software provider in various jurisdictions, ReelPlay is dedicated to developing games that meet the highest standards and comply fully with regulatory requirements. We prioritize entering regulated markets and fully support new regulations that emphasize responsible gaming criteria for both suppliers and operators (the casinos).
Support for Responsible Gaming
Although ReelPlay operates as a B2B software provider and does not have a direct relationship with players, we believe in equipping our customers (the operators) with the tools and support necessary to promote responsible gaming.
Ensuring Game Security, Fairness, and Accreditation
ReelPlay’s platform and games, including the random number generators (RNG) used to produce game results, are rigorously tested and certified by independent accredited test facilities (ATF). These certifications ensure our products meet all regulatory requirements, including player protection, fairness, and security, in the markets where we operate. Our current ATFs include:
- eCOGRA – Live Casino testing and certification
- Gaming Laboratories International – Onsite security inspection
- iTech Labs – Platform and game testing and certification
- Technical Services Bureau – Platform and game testing and certification
Player Protection Tools
ReelPlay offers a variety of features to our customers to help promote responsible gaming and keep gaming safe and fun:
- Self-Exclusion: Players experiencing difficulties controlling their gaming can request the online casino to temporarily or permanently freeze their accounts. Online casinos manage all authentication and authorization, preventing self-excluded players from accessing ReelPlay games.
- Play Limits: ReelPlay provides API functionality for setting game play limits, including loss and bet limits per session/day/week/month, session length, and maximum single bet limits.
- Reality Checks: Periodic in-game notifications remind players of their playing time and financial status. Game play is suspended during these checks and resumes only once the player acknowledges the message.
- Game Speed: To enhance safety, our casino solution can enforce a delay (typically 3 seconds) between game rounds, disabling quick spin functionality.
- Visible Clock: Our games feature time displays to help players maintain an accurate sense of time while playing.
Prevention and Treatment Research
ReelPlay is committed to supporting research into the prevention and treatment of problem gambling. We donate to organizations dedicated to public education on gambling risks, safe gambling practices, and the treatment of problem gamblers. ReelPlay currently supports GambleAware in the UK and the international organization Gambling Therapy.
Our Commitment
ReelPlay is dedicated to ensuring our games provide entertainment in a responsible and secure manner. We will continue to develop innovative solutions to promote responsible gaming and support our partners in creating a safe gaming environment for all players.